Terms of service


ComplyCube has developed services (the “Services”), including, without limitation: (a) certain data and software services; (b) the ComplyCube website at: https://www.complycube.com/, user interface and documentation as well as any programming fixes, modifications, enhancements, improvements, updates, additions, derivative works and related material (the “Website”); and (c) data, including without limitation third party data, which is made available via the Website (the “Data”).

ComplyCube’s privacy and cookies policies, which are updated from time to time, set out the terms on which ComplyCube uses cookies and processes any personal data it collects from you or that you provide to ComplyCube.

These Terms together with the Privacy and Cookies Policies are the “Agreement”.

By accessing or using the Services, you acknowledge and agree to be bound by the Agreement. If you do not agree to the Agreement you must not use or access the Services.


  1. Account: means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website.
  2. Content: means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
  3. Goods: means any products that ComplyCube advertises and / or makes available for sale through this Website
  4. Service: means collectively any online facilities, tools, services or information that we make available through the Website either now or in the future
  5. Payment Information: means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
  6. Premises: means Our places of business located at Crown House, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX;
  7. System: means any online communications infrastructure that we make available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
  8. User / Users: means any third party that accesses the Website and is not employed by us and acting in the course of their employment;
  9. Website: means the website that you are currently using www.complycube.com
  10. We/Us/Our: means ComplyCube, a company registered in England and Wales, whose registered office is at Crown House, 27 Old Gloucester Street, London


Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, © and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

Subject to the fair use of intellectual property you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.


Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the © Designs and Patents Act 1988 apply.


Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the © Designs and Patents Act 1988 apply.


This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of ComplyCube or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.


When using System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:

  1. You must not use obscene or vulgar language;
  2. You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
  3. You must not submit Content that is intended to promote or incite violence;
  4. It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
  5. The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
  6. You must not impersonate other people, particularly employees and representatives of ComplyCube or Our affiliates;
  7. You must not use Our System for unauthorised mass-communication such as “spam” or “junk mail”;
  8. You acknowledge that we reserve the right to monitor any and all communications made to Us or using Our System;
  9. You acknowledge that we may retain copies of any and all communications made to Us or using Our System.
  10. You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in writing, in advance and We reserve the right to reject such terms and associated information.


Use of the Website is also governed by our privacy policy which is incorporated into these Terms and Conditions by this reference. To view the Privacy and Cookie Policy, please click on the link above. The Website uses the following cookies. These cookies are used for the purposes described herein. By accepting these Terms and Conditions, you are giving consent to ComplyCube to place cookies on your computer or device. Please read the information contained in the Privacy and Cookie Policy prior to acceptance. Strictly necessary cookies. These are cookies that are required for the operation of Our Website. They include, for example, cookies that enable you to log into secure areas of each of Our Websites, to use our services. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around Our Website when they are using it. This helps us to improve the way in which Our Website work, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies. These are used to recognise you when you return to any of Our Websites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). Targeting cookies. These cookies record your visit to each of Our Websites, the pages you have visited and the links you have followed. We will use this information to make Our Website more relevant to your interests. If you wish to opt-out of Our placing cookies onto your computer or device, please adjust your internet browsers settings to restrict cookies as detailed in your internet browsers help menu. You may also wish to delete cookies which have already been placed. For instructions on how to do this, please consult your internet browser’s help menu.


All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that In order to operate the Services and Site, the Company may collect personally identifiable information from users in a variety of ways. Personally identifiable information may include, without limitation: (i) contact data; or (ii) other information requested by the Company. If you communicate with the Company by e-mail or otherwise, transmit information to the Site, provide information outside of the account registration process, or otherwise interact with or use the features on the Site, any information you provide may be collected by the Company. The Company collects personally identifiable information that both individuals and entities choose to provide to us, as permitted by law and necessary to perform our Services and prepare Reports.


As the data processor, ComplyCube does not charge end users for its services. This is the responsibility and at the discretion of the data controller.


We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of Our services. No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind. No part of this Website is intended to constitute a contractual offer capable of acceptance. Whilst We use all reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.


We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions pertaining to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.


The Website and any Service provided therein is provided “as is” and on an “as available” basis. We give no warranty that the Website or any Service will be free of defects and / or faults. To the maximum extent permitted by the law We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.


To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk. Nothing in these Terms and Conditions excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on the part of us. Nothing in these Terms and Conditions excludes or restricts our liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website. In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.


In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.


In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.


All notices / communications shall be given to Us either by post to Our Premises (see address above). Such notice will be deemed received three days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday. We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the Unsubscribe link on any email you receive from us.


These Terms and Conditions and the relationship between you and us shall be governed by and construed in accordance with the Laws of the United Kingdom and both we and you agree to submit to the exclusive jurisdiction of the Courts of the United Kingdom.


Our site (https://www.complycube.com) uses cookies to distinguish you from other users of our site. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual, therefore providing a good experience whilst at the same time allowing us to improve our site. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. By accessing our site, you are consenting to us using cookies on your system. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will prevent you from taking full advantage of the website.


Cookies fall into any of four categories:

  • Strictly necessary, which are required for the site’s essential functions to work properly.
  • Performance cookies, which allow us to analyse how the site is used in order to improve it. These cookies contain no personal information that identifies a visitor, and all information collected is aggregated and therefore anonymous. By using our site, you agree that we can place these types of cookies on your device.
  • Functionality necessary, which allow the website to remember choices that you make, such as user name, language, etc. These cookies do not allow your browsing activity on other sites to be tracked by ComplyCube. When you choose to allow your browser to remember your login details, you agree that we can place these types of cookies on your device.
  • Targeting necessary, which are used to deliver adverts more relevant to the user and their interests. For logged in users, there are no ads served at all, so these cookies only apply to logged-out visitors.


You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.