Dynamic Workflows

Create flexible KYC and customer onboarding workflows without code. ComplyCube’s Dynamic Workflows let you tailor verification journeys by customer, risk, and market. Adaptive workflows help automate compliance, reduce friction, and onboard customers faster.

App dynamic workflows diagram three steps start smart form route leading to a mobile screen with verification options and profile cards for anna a  michaela b  connor c | complycube | complycube

84% of adults say speed matters when choosing a digital identity provider

For onboarding teams, this highlights a persistent challenge. Fixed journeys can create unnecessary steps when users have different evidence, circumstances, or available verification methods. Dynamic Workflows help apply an appropriate predefined path while keeping policy controls consistent across the customer journey. 

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Policy-aligned journeys

Apply predefined onboarding paths across varying customer types, market, and requirements while maintaining consistent compliance controls.

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Right-sized assurance

Align customers with verification journeys that reflect the level of assurance required by policy, without any additional unnecessary steps. 

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Scalable digital onboarding

Manage multiple customer journeys in one workflow environment to support growth across markets without fragmenting compliance operations. 

Apply the right journey to each customer

Different customers may require different onboarding controls based on their profile, market, or business policy. Custom workflows use structured customer information to direct users into predefined journeys, helping teams apply the right controls consistently without maintaining separate onboarding processes. 

A woman using a mobile device beside a floating form titled smart form with fields for customer type country and verification preferences and a blue submit button for custom workflows | complycube | complycube
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Match verification to available evidence

Customers can arrive with different government-issued identity evidence. Dynamic Workflows can use confirmed document information and customer context to guide users into predefined journeys aligned with onboarding policy. This reduces repeated data capture and helps teams apply the appropriate level of assurance. 

Reduce friction with customer choice

When more than one approved verification method is available, customers can choose routes that fit what they have available, such as eID or document plus selfie. This helps remove avoidable blockers and supports completion while keeping every option within predefined compliance controls. 

On screen onboarding choose verification method eid or document + selfie with a continue button flanked by profile cards for joanna and kyle and a right side flow diagram | complycube | complycube

Des chiffres à l'appui

Flexible identity journeys support better access

UK government research shows that identity verification does not fail for one reason alone. 60% of digital identity services that track unsuccessful checks cited a lack of necessary identity evidence, while 52% of services using biometrics provide an alternative route for users who do not want biometric verification. 

Two large panels show 60 missing identity evidence and 52 alternative biometric route as part of an identity verification dashboard | complycube | complycube
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Faster workflow changes

Give compliance teams direct control over onboarding logic, verification steps, and workflow structure through a no-code visual environment. 

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Unified compliance orchestration

Bring Identity Verification, biometrics, AML screening, registry checks, fraud signals, Smart Forms, and workflow logic together within one platform. 

 

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Regulatory assurance routing

Support different assurance requirements with predefined onboarding flows. Teams can apply the right level of due diligence for different regulatory contexts.

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Global onboarding flexibility

Scale journeys across more than 250 countries and territories using localized onboarding, national registry connections, and multi-bureau verification.

Questions fréquemment posées

Dynamic Workflows are configurable onboarding journeys that direct customers into different predefined paths based on the information and choices they provide. ComplyCube uses Dynamic Workflows to help businesses tailor Know Your Customer (KYC) and digital onboarding experiences without creating a separate process for every customer type. 

ComplyCube’s Dynamic Workflows use information collected during onboarding to determine which predefined workflow a customer follows. Routing can be based on Smart Form responses, confirmed data extracted from an identity document, or a verification option selected by the customer, such as eID or document and selfie verification.

Yes. ComplyCube’s onboarding workflow software includes a visual no-code Workflow Canvas that lets compliance and operations teams create, configure, and update verification journeys without writing code. Teams can combine Smart Forms, document verification, biometrics, registry checks, AML screening, and other compliance services within the same workflow environment.

Dynamic Workflows help businesses create more relevant onboarding journeys for customers with different information, identity documents, and available verification methods. Instead of forcing every user through the same fixed process, businesses can offer predefined paths that better match each customer’s circumstances while maintaining structured KYC controls.

No. Dynamic Workflows currently route customers based on information collected during onboarding, document-derived data, or choices made by the user. Verification check outcomes cannot currently be used to automatically redirect a customer into another workflow.

Explorer d'autres solutions

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Vérification biométrique

Vérifiez instantanément les données biométriques faciales de l'utilisateur à l'aide de notre technologie avancée d'apprentissage automatique. Notre moteur note les similitudes entre le selfie téléchargé et l'image du document.

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Gestion des cas

Effectuez la diligence raisonnable client dans le confort d’une plateforme centralisée. Toutes les données KYC des clients sont stockées en toute sécurité et notre fonction de gestion des cas permet des actions correctives rationalisées.

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Sanctions & Dépistage PEP

Notre solution de contrôle des sanctions et des PPE empêche les mauvais acteurs d'accéder aux services de votre entreprise. Une couverture mondiale garantit que votre entreprise reste conforme partout où elle se développe.