For onboarding teams, this highlights a persistent challenge. Fixed journeys can create unnecessary steps when users have different evidence, circumstances, or available verification methods. Dynamic Workflows help apply an appropriate predefined path while keeping policy controls consistent across the customer journey.
Apply predefined onboarding paths across varying customer types, market, and requirements while maintaining consistent compliance controls.
Align customers with verification journeys that reflect the level of assurance required by policy, without any additional unnecessary steps.
Manage multiple customer journeys in one workflow environment to support growth across markets without fragmenting compliance operations.
Different customers may require different onboarding controls based on their profile, market, or business policy. Custom workflows use structured customer information to direct users into predefined journeys, helping teams apply the right controls consistently without maintaining separate onboarding processes.
Customers can arrive with different government-issued identity evidence. Dynamic Workflows can use confirmed document information and customer context to guide users into predefined journeys aligned with onboarding policy. This reduces repeated data capture and helps teams apply the appropriate level of assurance.
When more than one approved verification method is available, customers can choose routes that fit what they have available, such as eID or document plus selfie. This helps remove avoidable blockers and supports completion while keeping every option within predefined compliance controls.
数据佐证
UK government research shows that identity verification does not fail for one reason alone. 60% of digital identity services that track unsuccessful checks cited a lack of necessary identity evidence, while 52% of services using biometrics provide an alternative route for users who do not want biometric verification.
Give compliance teams direct control over onboarding logic, verification steps, and workflow structure through a no-code visual environment.
Bring Identity Verification, biometrics, AML screening, registry checks, fraud signals, Smart Forms, and workflow logic together within one platform.
Support different assurance requirements with predefined onboarding flows. Teams can apply the right level of due diligence for different regulatory contexts.
Scale journeys across more than 250 countries and territories using localized onboarding, national registry connections, and multi-bureau verification.
Dynamic Workflows are configurable onboarding journeys that direct customers into different predefined paths based on the information and choices they provide. ComplyCube uses Dynamic Workflows to help businesses tailor Know Your Customer (KYC) and digital onboarding experiences without creating a separate process for every customer type.
ComplyCube’s Dynamic Workflows use information collected during onboarding to determine which predefined workflow a customer follows. Routing can be based on Smart Form responses, confirmed data extracted from an identity document, or a verification option selected by the customer, such as eID or document and selfie verification.
Yes. ComplyCube’s onboarding workflow software includes a visual no-code Workflow Canvas that lets compliance and operations teams create, configure, and update verification journeys without writing code. Teams can combine Smart Forms, document verification, biometrics, registry checks, AML screening, and other compliance services within the same workflow environment.
Dynamic Workflows help businesses create more relevant onboarding journeys for customers with different information, identity documents, and available verification methods. Instead of forcing every user through the same fixed process, businesses can offer predefined paths that better match each customer’s circumstances while maintaining structured KYC controls.
No. Dynamic Workflows currently route customers based on information collected during onboarding, document-derived data, or choices made by the user. Verification check outcomes cannot currently be used to automatically redirect a customer into another workflow.
